Frequently Asked Questions

What is included in the price ?

All bed linen and bath towels are included. Beach towels are provided by some villas but unless specified in the villa description you should bring your own beach towels. All kitchen equipment, china, glass and cutlery is provided.

Cleaning

The villa will be clean on arrival and will be cleaned following your departure but guests are expected to leave the villa in good state of cleanliness. If you have a booking of over one week, bed linen will be changed and the villa cleaned mid way through the period and at least weekly. Mid week cleaning or daily maid service can be provided for some villas at additional cost. Please enquire.

Tourist Tax

Tourist tax in Slovenia applies at the rate of approximately one euro per person per day. Most of our villa prices include tourist tax but in some cases it is levied as an additional charge. In these cases it will be indicated on the Price and Availability section of the website for the villa in question. In these cases the tax is payable on arrival.

Damage deposit

Some villa owners require a refundable damage deposit to be paid. In these cases it will be indicated on the Price and Availability section of the website for the villa in question and the damage deposit will be payable on arrival to the villa owner or his agent and refunded by them on departure subject to deductions for any damage incurred. Whether or not a damage deposit is paid the guest remains liable for any damage caused and the owner is entitled to recover the cost of repair or replacement from the guest. Guests are advised to obtain travel insurance cover that includes accidental damage to the property.

Payment

Payment of the initial deposit can be made by debit card (MasterCard or Visa), credit card (MasterCard or Visa) or by bank transfer. Balance payments can be paid by debit card (Visa or MasterCard) or bank transfer. Some villas are priced in euros and some in British Pounds. Payment must be made in the appropriate currency unless alternative arrangements have been agreed. Payment details will be forwarded with provisional confirmation of your booking.

Can I ask for more information ?

Of course. We have detailed knowledge of all the villas on our website and of the surrounding areas. We are happy to answer any questions you may have and to advise you on suitable villas for your requirement, on possible travel options etc. Please contact us

Flights

Slovenia Villa Holidays does not arrange flights or travel. We can however give you guidance on which airlines fly to which airports and suggest the best travel options to consider. The 'Travel Options' section of each individual villa webpage has relevant information for travel to that particular villa.

How do I find the villa when I arrive and how do I get access ?

Once you have booked we will provide you with detailed direction for arrival at the villa. In some cases the owner or his agent will meet you at the villa and in other cases the key will be left for you.

What is your cancellation policy ?

Our cancellation policy is set out in the terms and conditions that form a part of the booking form. Notification to cancel must be made by letter, email of fax to Slovenia Villa Holidays and the date of cancellation is the date at which Slovenia Villa Holidays receives the notification. Slovenia Villa Holidays will acknowledge receipt of your notification within 48 hours and if you do not receive this acknowledgement you should contact us in case there has been a technical problem with your chosen method of notification.

The following cancellation charges apply:-

• Up to 10 weeks prior to date of occupancy, the amount of the initial deposit only.
• After 10 weeks, the full rental payment.

Can you vary the indicated start date for weekly bookings and will you accept bookings for periods other than full weeks ?

Generally during the main summer season we can only take bookings for full week periods running from the normal start date for that villa as shown on the villa webpage. Out of main season there may be more scope to vary these requirements and for longer bookings it may be possible to be more flexible on start and end dates. For out of season bookings it is always worth enquiring and we will see what we can do to accommodate your requirements.

Local currency

The euro is the official currency in Slovenia, as it is a member of the EU. Credit cards are quite widely used but not always accepted so you should be prepared that you may have to pay in cash. Money can be exchanged at banks and official exchange offices.

Medical assistance

Doctors are well trained but medical facilities are limited. It is advisable to have medical insurance before travelling.